About Cybernetic Coaching

Cybernetic Coaching is operated by Ben Geleit as a Sole Trader in England & Wales.

Registered business address: Millbrook, Brocks Lane, Torpoint, Cornwall, PL10 1DJ.

You can contact us at: inbox@cyberneticcoaching.co.uk

Information we collect

We collect personal data when you;

• Contact us through the website or by email.
  
• Complete our ScoreApp Sales Reset Scorecard.
  
• Subscribe to our mailing list.
  
• Purchase coaching or digital products.
  
• Join coaching sessions or related events.
  

This may include:

• Name, email address, phone number.
  
• Payment details if you purchase coaching or digital products (processed securely by Stripe).
  
• Coaching notes and progress where relevant.
  
• Usage data from our website (via Google Analytics and cookies).
  

How we use your information

We use your data to:

• Respond to enquiries.
  
• Deliver coaching sessions, digital courses, and related services.
  
• Provide Scorecard results, resources, and follow-up content.
  
• Manage payments and invoicing.
  
• Send newsletters, updates, and marketing (if you’ve opted in).
  
• Improve our website and services through analytics.
  

Legal grounds for using your data

We process your data under the following legal bases:

• Contractual necessity – to deliver services you purchase.
  
• Consent – for marketing communications and cookies.
  
• Legitimate interests – to improve services, operate efficiently, and grow our business.
  

Who we share data with

We never sell your data. We may share it with trusted service providers who help us deliver services, including:

• Webflow – website hosting.
  
• ConvertKit – email marketing.
  
• ScoreApp – diagnostic scorecards.
  
• Stripe – secure payment processing.
  
• Zapier – automation between services.
  
• Google Meet – video calls.
  
• Google Analytics – website analytics.

Some providers are based outside the UK/EEA (e.g. USA). Where data is transferred internationally, safeguards such as Standard Contractual Clauses are in place.

How long we keep data

• Mailing list data: until you unsubscribe.
  
• ScoreApp results: until you unsubscribe or request deletion.
  
• Payment records: 6 years (required by UK tax law).
  

Your data rights

You have the right to:

• Access the personal data we hold about you.
  
• Request correction or deletion.
  
• Withdraw consent for marketing at any time.
  
• Object to certain types of processing.
  
• Request data portability.
  

To exercise your rights, email us at inbox@cyberneticcoaching.co.uk. 

Cookies & tracking

Our website uses cookies to:

• Ensure basic functionality.
  
• Analyse traffic (Google Analytics).
  
• Support marketing (if enabled).
  

When you visit, you’ll see a banner allowing you to accept all cookies or adjust your preferences in Cookie Settings. Essential cookies cannot be declined. For more about cookies, visit: www.aboutcookies.org.

Children’s data

Our services are aimed at adults. We do not knowingly collect data from children under 18.

Policy updates

We may update this policy from time to time. Any updates will be posted on this page with the revised date.

Complaints

If you have concerns about how your data is handled, please contact us at inbox@cyberneticcoaching.co.uk.